From unit assignment to nonemergent scheduling, this software solution can help call centers and EMS agencies manage staffing ...

BECKLEY, WV (WVNS) – 911 dispatchers may be first responders we don’t think about a lot, but we are always thankful for them ...

City and county officials continued discussions Tuesday on the best way to provide emergency services while switching to the ...

A new feature for Android phone users can provide 911 dispatchers with live video of an emergency as it unfolds. The new feature also allows dispatchers to walk the caller through CPR and other ...

AI voice assistant Aurelian is helping 911 call centers handle non-emergency calls like noise complaints and lost wallets Aurelian is already live in over a dozen U.S. cities The AI aims to free up ...

An emergency dispatcher in Massachusetts is being celebrated for helping save the life of a 4-year-old girl. A 911 call came into the Holbrook Regional Emergency Communications Center earlier this ...

The city said emergency 911 calls were being routed through Cathedral City, but that calls to the city's non-emergency line could see interruptions.

The Hawkins County Emergency Communications Department passed a resolution at Wednesday night’s board of directors meeting ...