Pickups from the Postal Service have been available for some customers since this summer, per the e-commerce giant.

If you order something from Amazon and don't want it, the return process is pretty clear: Just get a return label and send that thing right back. But for Amazon Fresh, the online giant's ...

Part of the appeal of shopping on Amazon is the ease of its return process. However, in a now-viral video, a customer claimed the company is trying to cheat customers out of their refunds after ...

It's great to get a gift. What's even better? Exchanging that gift for one that fits better or something you actually wanted. As the annual holiday gift exchanges wind down, it's time for the second ...

Kiki (@just_ask_kiki), who previously sold phone cases through the site, said she empathizes with customers’ frustrations. Still, she said she understood Amazon’s latest policies because she, too, was ...