Business leaders know that customer experience and employee experience are intertwined. If an employee is happy in their position, they’re more likley to provide better service. But while 97% of CEOs ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...

Most retailers experienced slower growth in 2023 compared to 2022. This is the case for luxury brands as well as markets including the U.K. Fewer people are going to shops, and even those who do are ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

LOS ANGELES and SAN MATEO, Calif., Nov. 16, 2023 /PRNewswire/ -- Awesome CX by Transcom, a global leader in outsourcing, is proud to announce a strategic partnership with Netomi AI (portfolio company ...

People say the most important aspect of a good customer support experience is that the company respond quickly, according to recent research from Verint. The report was based on data from a survey of ...

You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...

Customer experience is a vast ocean, making any and every interaction of a brand with its customers an experience, good or bad. This is why these two words can make or break a brand and eventually, ...

BRIDGEWATER, N.J.--(BUSINESS WIRE)--As online payment fraud costs are projected to skyrocket to $91 billion by 2028, businesses are seeking innovative solutions to protect their bottom line while ...

Customer experience is the new frontier of business differentiation. Eighty-nine percent predicted that by 2016, they will separate themselves from their competition on the basis of customer ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...