Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...
Antje Fiedler is a Director of The Small Enterprise Association of Australia and New Zealand (SEAANZ). Martie-Louise Verreynne receives funding from the Australian Research Council and the Medical ...
While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.