American Airlines said it plans to continue refining its boarding process to make the experience less stressful for passengers and employees alike.

Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to ...

Boarding groups and status tiers like Premier 1K are designed to streamline the process, rewarding frequent flyers with early ...

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier prepared to end the open-seating system that distinguished it from other airlines for more ...

That warm smile and friendly greeting from a flight attendant as you board the plane might appear to be nothing more than basic politeness. After all, airlines want to ensure boarding feels seamless ...