In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Its extensive chatbot template library covers both support ... and Shopify. When it comes to customer service software, Zendesk is one of the largest and best known providers, and the software ...

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.