NHS staff in Scotland will be trained on using compassionate communication after a study found patient safety could be improved by having someone listen to their experiences after adverse events. The ...

A majority of individuals who are deaf or have hearing loss face significant communication barriers when accessing care through the National Health Service (NHS), with nearly two-thirds of patients ...

NHS Shared Business Services (NHS SBS) has launched a £250m communications framework focused on patient and citizen communications. The framework includes suppliers with a range of services from ...

Managers say it is reducing complaints, but there's still a long way to go ...