Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Companies that outsource customer service functions to reduce costs may risk reducing their client list as well, Gartner warned Friday. In fact, the researcher predicted that through 2007 some 80 ...

The Philippines has become the world’s premier hub for outsourcing, long celebrated for its excellence in customer service ...

DENVER--(BUSINESS WIRE)--Startek ® (NYSE: SRT), a global customer experience (CX) solutions provider, has been recognized as the Outsource Partner of the Year at the 2023 Excellence in Customer ...

While Adelphia Communications is building up its customer service and technical support operations in Buffalo, more and more cable companies are outsourcing those tasks to lower-cost contractors, ...

Omni Interactions’ unique remote business model and outstanding performance wins the company Outsource Provider of the Year We are thrilled and deeply honored to receive the prestigious title of ...

Patricia Seybold Group. “Cross-channel, cross-lifecycle operational requirements. What types of products do you need to deliver a comprehensive customer experience?” Gartner Group. “The myths and ...

Companies are either known for their superior customer service reputation or they’re slaughtered in the public eye for their unhelpful ways. With little room in between, your company needs to upgrade ...

According to customer experience research from PwC, 73 percent of global consumers view customer experience as a key influencer in their purchasing decisions. Even more telling, 43 percent are willing ...

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