Business Wire

Fraud Protection and Resolution Become Critical Components of Customer Experience for Banks and Credit Card Issuers, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--More than one-fourth (29%) of bank customers and 22% of credit card customers have experienced some instance of fraudulent activity on their accounts in the past 12 ...
Business Wire

Bank and Credit Card Apps and Websites Struggle to Find Ways to Stand Out as User Experience Becomes Increasingly Homogenized, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--The good news: the nation’s banks and credit card providers have done a great job establishing best practices for a seamless, efficient digital user experience on their ...
jdpower

Bank and Credit Card Apps in Canada Grow Increasingly Homogenized, J.D. Power Finds

TORONTO: 5 June 2025 — It’s getting harder to tell the nation’s banks and credit card company mobile apps and websites apart from one another. According to a series of recent studies of bank and ...
Morningstar

A Tale of Two Types of Credit Card Customers: Financially Healthy Cardholders Drive Gains in Satisfaction While Financially Challenged Cardholders Struggle, J.D. Power Finds

A Tale of Two Types of Credit Card Customers: Financially Healthy Cardholders Drive Gains in Satisfaction While Financially Challenged Cardholders Struggle, J.D. Power Finds More than Half of U.S.
Digital Transactions

Customer Satisfaction And Card Usage Drop When Sellers Levy Credit Card Surcharges, Says J.D. Power

[Aug. 14] Credit card usage and cardholder satisfaction decline when merchants levy a surcharge to offset their card-acceptance costs, J.D. Power’s 2025 U.S. Credit Card Satisfaction study finds. When ...