And two other tricky workplace dilemmas.

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

When dealing with issues such as late payment, cybersecurity carelessness, and service disputes, MSPs must protect client relationships while also ensuring their own financial welfare through ...

The best way to prevent problems with difficult clients is to define your immutable laws. Think of your team and top clients as precious gems to be protected. Sooner or later, it happens to all of us.

Years ago, I hired a soft-spoken project manager who would bend over backwards for customers. He was a customer advocate, born and bred. He had many years of experience in managing website development ...

Kyle Elliott, a career coach for tech employees, told Business Insider clients can vent to the wrong people when they're ...

A good business strategy relies on striking a balance between employee happiness and customer satisfaction. Successful companies learn how to walk the line between keeping their teams happy and ...