Set effective employee performance goals using MBO and continuous feedback. Top HR software includes BambooHR, Paychex Flex, ...

As companies grow, they know they have to scale their operations if they are going to compete. Some decide to automate once-manual processes to increase throughput with the same or less staff, but ...

Hospitals and health systems are increasingly looking to technology to address operational challenges. Here are the top 13 focuses of those operational goals for the near future, according to an Aug.

Keeping an eye on your day-to-day customer service operations means measuring the right metrics—that is, knowing which ones are setting your business up for both immediate and long-term success.

Operational success is the backbone of any thriving organization, and I believe the key to achieving it lies in effective annual planning. It's crucial to reflect on the past and strategize for the ...

With hospitals collecting more and more data and rising expectations from patients around their healthcare needs, the case for artificial intelligence (AI) adoption is compelling. AI is now gaining ...

We’ve known for a while that legal operations teams are a strategic partner to the wider business, but thanks to research from organizations like McKinsey & Company, the legal ops function has gained ...