Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

"It's bag after bag, customer after customer, many in a hurry to get to their destination for the holidays. It's a lot," says a former Southwest customer-service representative.George Rose/Getty ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Doze also invested in tools enabling more sophisticated identification, segmentation, and ...

Here’s a staggering statistic for all the procrastinators out there — 50% of US consumers began their holiday shopping in October this year (Statista). For some, that seems perfectly normal. And for ...

As traditional holiday meals become more expensive and consumers seek convenient alternatives, chicken restaurants are seeing a significant surge in delivery orders. This shift isn’t just a seasonal ...

There should be dedicated vacation packages for online retailers recovering from the intensity of the holiday season. With many e-commerce sites raking in almost a quarter of annual revenues in just a ...

Opinions expressed by Entrepreneur contributors are their own. Some market-watchers predict that this holiday season will show an uptick in sales as compared to last year. That’s promising news. It ...

As retailers know all too well, customer service during the holidays is a whole other animal. Based on our own company data, in the months leading up to the holidays, customer contact rates can ...

(WHDH)–A Dunkin’ employee in Ohio got the surprise of a lifetime when a loyal customer gifted her a fully furnished home just in time for the holiday season. When customer Suzanne Burke heard employee ...