New research shows HR trusts only 35% of managers to handle difficult conversations alone, and why avoidance, burnout, and ...

Whether they're colleagues, clients, or customers, you’re sure to encounter difficult people at work. It might be someone who hinders productivity, rubs you the wrong way, makes you upset, or is ...

Carol was deeply disappointed. She had hired someone she thought would be a superstar for her team—the peanut butter to her jelly—only to face one difficult interaction after another. It seemed like ...

Difficult people come in many forms, from constant complainers to those who always seem to create tension. The challenge is handling them without losing your own energy. These approaches help you ...

One of life’s frustrations is having to deal with difficult people. Everyone has to interact with them. There is no escaping these troublesome individuals. You can encounter them in virtually any ...