The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

Cadbury Schweppes has ditched its old Siebel-based analogue call centre solution and standardised on a more advanced platform with call-routing and a SAP database. The global food, beverage, and ...

NEW DELHI: Intelliverse Telecom, a cloud-based communication solutions provider for businesses, has launched IntelliSync, a multi-channel cloud-based next generation contact centre solution suite. The ...

Contact centre specialist Whistl looks at smart solutions that help you provide a best-in-class customer experience in challenging times “Challenging” is a word most businesses will relate to in 2023 ...