At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

SupportSpace, which helps companies provide remote technical support with a range of customer service solutions and a network of ‘experts’, has raised $12 million in funding from Gemini, BRM and ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

ATLANTA--(BUSINESS WIRE)--EarthLink, a leading provider of internet and online services, is launching EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Support.com, Inc. (NASDAQ:SPRT), a leader in technical and customer support solutions for businesses and consumers with more than 20 years of experience managing a ...

LOS ANGELES, April 14, 2011 (GLOBE NEWSWIRE) -- CyberDefender Corporation (Nasdaq:CYDE), a leading provider of remote technical support services and Internet security software and utilities, today ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Technology giant IBM is reaching out to its small to ...

BANGALORE, INDIA: iYogi, a provider of comprehensive remote technical support, on Wednesday announced an agreement with IBM to enable and support its accelerated growth plans for expanding service ...

Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and ...