Oracle customers want better product support through improved call centres and more information about services. Ronan Miles, chairman of the UK Oracle User Group, told silicon.com: "Areas of issue ...

Oracle has been beefing up various support programs since just before its acquisition of PeopleSoft in January. New CIO David Thompson announced the changes at IOUG last week.

A number of Oracle users are infuriated by reported access and performance issues with the vendor’s new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.