If your business has separate sales and tech-development department teams, it’s safe to assume they’ve had communication issues in the past. Maybe your sales team promised an unrealistic deadline to a ...

Over the years, customer communications have grown into a prominent part of what an enterprise communications infrastructure needs to support. This started in the late 1990s with call centers, ...

Sales can often feel like a juggling act—balancing lead research, crafting personalized outreach, and following up across multiple platforms, all while trying to stay organized and efficient. If ...

Tomas Diaz has a message for anyone who thinks personal attention is dead in the era of e-commerce: It’s more vital now than ever. “We're all social creatures,” he says. “People want to feel ...

Communication, whether on the road or in the office, is key to Shimano American Corp., a maker and seller of high-end biking and fishing products. But the company needed a way to migrate from its old ...