SoFi Technologies, Inc. SOFI is not just deploying another AI feature; it’s transforming its customer engagement model ...

Customer engagement is key as PepsiCo uses AI and Agentforce from Salesforce to streamline field ops, unify data and deepen ...

Fitness brand ClassPass says a recent move to improve customer engagement with tools from Braze means it is starting to - as they say in the business - ‘see results.’ The brand says the use of ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Monique Danao is a highly experienced journalist, editor, and copywriter with an extensive background in B2B SaaS technology. Her work has been published in Forbes Advisor, Decential, Canva, 99Designs ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Kenneth Harris, a NASA veteran who worked on ...

Yelp is set to unveil 3 new features to enhance user experience and give businesses more ways to connect with their customers. The features are: Yelp Guaranteed is a satisfaction guarantee program ...

NPAW, the global leader in video business intelligence and predictive analytics, today released the findings of its 2022 Video Streaming Industry Report. The fourth iteration of its annual study ...

X (formerly Twitter) has rolled out a new feature allowing users to hide likes, shares, and reposts and interact with posts through custom swipe gestures as the platform grapples with declining user ...