Facebook surrounds your News Feed with suggestions, toolbars that link to useful apps, and advertisements. The design is meant to give you easy access to all the items that make Facebook a more useful ...

Market researchers devote their careers to discerning what customers want. A virtual suggestion box gives small business owners a much more direct way of understanding what customers want and need.

If you were to break into an office building not occupied since the mid-70s, there’s a good chance you’d see tacked to the wall a pine-based receptacle labeled Suggestion Box. This padlocked box would ...