Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

That’s a phrase you don’t want to hear about a project you have done or a dinner for which you just shelled out hundreds of bucks. It screams mediocrity. In some ways, it is worse than “it stunk,” as ...

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

If you want your business to excel, then you will know that the customer will be at the heart of all you do — this is also known as customer centricity. But what exactly is customer centricity, and ...

Opinions expressed by Entrepreneur contributors are their own. The goal for most people when they start a business is to find and build a solid customer base. Out of eagerness or desperation to build ...

Most practices have good customer service, but good is no longer good enough, Dr. Roger P. Levin notes. In the first of a new series focusing on this important aspect of patient growth, he writes that ...