The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data. SAN RAMON, Calif.--(BUSINESS ...

Any savvy marketer should constantly be asking themselves: How do today’s customers engage with brands? Is it via mono-channel marketing? Multi-channel? Or perhaps omni-channel or opti-channel? In ...

Employees at many companies today are expected to make decisions through careful data analysis, but the tools they need to do it are clunky, slow or — in some cases — don’t exist. That’s according to ...

SAN JOSE, Calif. & BOSTON--(BUSINESS WIRE)--Omni Design Technologies, a leading provider of high-performance, low-power data acquisition and signal-processing solutions, and Aura Intelligent Systems, ...