As AI becomes more integrated into everyday business, service businesses win by using technology to support human connection, not replace it.

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

"At the team level we asked ourselves, how can we become a better support organization for our regulated industry customers ...

Recently I received an email saying that the flight departure time for an upcoming family vacation had changed from 6:30 a.m. to 6 a.m. My wife and children — who already thought the 6:30 departure ...

Editor's note: We’re kicking off a three-part series from new CMSWire contributor Andrew Neff on the state (and speed) of voice AI. Part 1, launching today, sets the baseline: how far voice AI has ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

51% of U.S. small businesses have now adopted AI for customer service, but 83% would still prefer speaking to a real person rather than an AI. Businesses risk losing trust, sales and customer loyalty ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

How agentic AI and unified commerce unlock scalable, reliable ecommerce performance in 2026.