AT&T will credit you for a day’s service

AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the outage meets its criteria. Those include fiber outages lasting at least 20 minutes and “wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers.
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T to offer customers bill credits for network outages
AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.
AT&T to Credit Customers After Internet Outages
AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service. Starting Thursday,
AT&T launches service ‘Guarantee’ that includes credits for outages
AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its wireless and fiber networks, incl
AT&T will now pay you if there’s a network outage
There are two categories of customers eligible for these credits, AT&T explains: Wireless customers who experience an outage of 60 minutes or more (so long as the outage is “caused by a single incident impacting 10 or more towers.
Did your internet cut out? AT&T says it will start paying you back for outages
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
PCMag on MSN3h
AT&T: We'll Pay You If an Outage Hits Your Wireless, Fiber Service
The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...
ARREST WARRANT: Former AT&T employee added lines to customer accounts as part of commission scheme
A former AT&T employee was arrested for adding unauthorized phone and tablet lines to at least one customer’s account for ...
Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
Fox Weather on MSN3h
Winter storm alerts posted from Dallas to Atlanta as massive travel disruptions expected from heavy snow, ice
Forecasters are closely monitoring the potential for another high-impact winter storm that’s expected to blast across the U.S. this week, just days after the first major winter storm of 2025 comes to ...
Reuters10d
AT&T, Verizon targeted by Salt Typhoon cyberespionage operation, but networks secure
Companies confirm being targeted by Chinese-linked Salt Typhoon hacking operation Networks now secure and out of threat Companies say they are working with law enforcement and government officials ...
NFL Top Performers-Rushing
Saquon Barkley, PHI at LAR 11/24 (26 att., 2 TD) ...
SecurityWeek1d
Critical Infrastructure Ransomware Attack Tracker Reaches 2,000 Incidents
Temple University’s Critical Infrastructure Ransomware Attacks (CIRA) database now contains over 2,000 entries.
CNET on MSN2h
AT&T's New Guarantee Promises to Compensate Users if There Are Outages
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.