Social media data is a gold mine of valuable insights that can guide strategies, bolster customer relations and inform competitive analysis. In this context, competitive analysis refers to evaluating ...

Traditionally, customer service was confined to phone calls and emails. However, the advent of social media has shifted this paradigm. Platforms like Facebook and Instagram now serve as touchpoints ...

Social media usage among teens is more prevalent than ever before. In recent years, researchers have begun investigating how ...

Is the social media boom over? 1 Maybe. Evidence suggests that while people are still on social media, they are using it less. It’s not too surprising, given that we no longer need social media as a ...

Emma Lembke joined Instagram when she was 12. The last of her friend group to sign up, she had sensed the appeal of the app in the gazes of friends; people who used to look at her now looked at their ...

Like any other technology, whether nuclear power or the printing press, social media is only as good as the people who use it—and over the past decade, we haven’t exactly used it well. What began as a ...

Young adults who took just a one-week break from social media showed improvement in depression, anxiety and insomnia symptoms ...

Social media can be a positive way to form community, and it can also be exhausting and negative. These four women share how they best used social media during their breast cancer journeys Alex ...

One of the dirty secrets of the tech industry is that they already know your age with some accuracy. That's why many, if not ...

Ever wondered how creatives are making those sleek and seamless transition videos for social media? The answer is probably CapCut, one of the best video editing software apps you can get right now. It ...