Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

Joules Garcia / Investopedia A bull call spread is a type of options trading strategy that involves two call options. A bull call strategy is executed by purchasing call options at a specific ...

Cenomi Centers profit dips 20% to SAR 1.21B; Q4 at SAR 349.9M 12 M 2024 Cenomi Centers 9M 2024 profit at SAR 866.1M; Q3 at SAR 334.7M 9 M 2024 Cenomi Centers profit falls 26% to SAR 532M in H1 2024; ...

In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not ...

ICMI’s Contact Center Training and Consulting Helps Organizations and Professionals Improve Contact Center Performance ...

Loud noise, fire hazards, excess litter and underage drinking: These are just some of the issues documented in dozens of Allentown police incident reports at after-hours clubs in the city.

We create communities of learning that amplify Pulitzer Center journalism through education and outreach programs, connecting teachers, students, artists, influencers, and decision makers with stories ...