Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for ...

MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

contact customer service and tell them that you don't consent to receive calls and want your number added to the company's “do not call” list, the center says. You might be tempted to try to engage ...

While Immigration and Customs Enforcement detention centers are nearing their breaking point, Border Patrol is closing temporary holding facilities with the massive drop in illegal crossings under ...

The Marcos administration has allotted P700 million for the construction of child development centers, with the aim of addressing the limited access of the public to these facilities. At a press ...

It was a reunion between siblings years in the making. That trip almost didn’t happen when a San Diego couple said they tried ...