The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Chase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a ...

The upcoming Trump-Modi meeting has the potential to significantly contribute to both regional and global security and ...

Some participants argued that China sees Southeast Asia as eventually accepting what Chinese officials call hegemonic stability ... Belt and Road Initiative (BRI) aid projects and investments ...

Also last week, China and Thailand agreed to establish a coordination center in Bangkok to “investigate and combat call center gangs based in Myawaddy, Myanmar, and along the Cambodian border ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The announced departure of Deborah F. Rutter, the center’s president since 2014, comes as the center continues to search for a new board chair while navigating a second Trump term. By Javier C.

As homeowners move toward different, more sophisticated lighting choices, warm and layered lighting schemes are taking center stage ... interior designer at Bri Macdonald Designs.

Call centers in government agencies have significant challenges, from high-volume demands to staffing shortage. CivicReach.ai is on a mission to better connect governments and the people they serve.

Within the next two years, it will also become home to more data centers for companies like Microsoft and Amazon. What is a data center? Is it the same as a server farm? Let’s look at the ...

This collaboration will empower Cenomi Centers' loyalty program, offering shoppers innovative payment solutions, exclusive benefits, and enhanced promotional offers Partnership will include the launch ...

Need some call center improvement ideas? We’ve got you covered. Today we’ll look at eight ways you can improve both the customer and agent experience in your contact center. Whether you run a call ...