As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...
An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...
New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...
The geopolitics of artificial intelligence will be in focus at a major summit in France this week. World leaders, executives ...
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