Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

I scanned the privacy policies and reports for the top AI apps and found just one that doesn’t share your data with ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

By providing 24/7 assistance, including real-time updates during disruptions, streamlined booking guidance and personalised support for complex queries, Yaana will significantly enhance customer ...

Small businesses are uniquely positioned to leverage AI for business growth. Why? Because they have to do a lot with a little ...

A study titled Do LLMs Have Distinct and Consistent Personality?, detailed in a paper from Yonsei University and Seoul ...