Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

“While there is more at work than just single word exception, this is one of our older chatbots that had been scheduled for improvements and is not typical of our other AI customer service tools.

The bank’s customer service tool responded ... “Rest assured, we are working on it,” the bank said. “This specific chatbot is one that had been scheduled for improvements which will be coming soon to ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.