Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

The bank’s customer service tool responded ... “Rest assured, we are working on it,” the bank said. “This specific chatbot is one that had been scheduled for improvements which will be coming soon to ...