AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

It’s a common scenario: a customer receives a call from an unknown number ... such as appointment reminder, customer service, refill reminder, delivery service and patient callback.

TERRIBLE SERVICE!!! Bought a truck from them and it took 2 1/2 months to get my title work done so I could get my tag. I called numerous times and I didn't get a return call and anyone I did talk ...

Beyond his athletic accomplishments on the court, Bryant's "Mamba mentality" — a mindset of relentless drive, resilience and self-belief — has inspired generations to push beyond their limits.

We received dozens of responses to David Banks' Jan. 12 column from those on the customer side. Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New ...

His experiences taught him that showing up for the customer ... Customer Service Secrets Podcast. Today I’m excited to share one the most popular sessions from our recent Kustomer Now annual ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...