After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

It’s a common scenario: a customer receives a call from an unknown number ... such as appointment reminder, customer service, refill reminder, delivery service and patient callback.

TERRIBLE SERVICE!!! Bought a truck from them and it took 2 1/2 months to get my title work done so I could get my tag. I called numerous times and I didn't get a return call and anyone I did talk ...

Welcome to the Bentley Service-Learning and Civic Engagement Center (BSLCE). The BSLCE engages over 1,000 students each academic year in intensive, 20 hour plus, service opportunities at 60 community ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Beyond his athletic accomplishments on the court, Bryant's "Mamba mentality" — a mindset of relentless drive, resilience and self-belief — has inspired generations to push beyond their limits.

We received dozens of responses to David Banks' Jan. 12 column from those on the customer side. Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New ...

As the contestants reach the roundtable each evening, viewers are left pondering a crucial question: how far can the power of herd mentality push individuals to act against their own intuition and ...

His experiences taught him that showing up for the customer ... Customer Service Secrets Podcast. Today I’m excited to share one the most popular sessions from our recent Kustomer Now annual ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Consumer staples are known for their stability during market volatility, as demand for essential goods remains consistent. Exclusive content, detailed data sets, and best-in-class trade insights ...