PLC has expanded its business channels with the introduction of specialised business desks to enhance service experience and ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

From chat to email, SparrowDesk’s AI agents now deliver context-aware, branded responses and seamless handoffs to human ...

Retailer’s wireless network looks to enable smarter, faster customer service and business operations to maintain competitive ...

ServiceNow, Inc. (NYSE:NOW) Q4 2025 Earnings Call Transcript January 28, 2026 ServiceNow, Inc. beats earnings expectations. Reported EPS is $0.92, expectations were $0.885. Operator: At this time, I ...

Aon has made two new appointments to its growing risk team in Birmingham. Mitch Kotecha joins Aon as business development manager, bringing extensive ...

The USB ports on your monitor are extremely useful, from aesthetics to improving the setup's productivity. Here are some ...

The CBN has issued national operating licences to fintech firms like Opay and Moniepoint, enhancing digital banking access ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

SolarWinds fixed six Web Help Desk vulnerabilities, including four critical flaws that allow unauthenticated remote code ...