It’s the time of year when we all make promises to ourselves. I’m committing to read more, procrastinate less, and squeeze in ...

With 2026 coming up, millions of people will be setting new goals and have new hopes for the new year. A New Years resolution ...

I’ve looked over my past articles to come up with some resolutions every business must do. But instead of sharing what to do, ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Learn the official steps to resolve electricity supply complaints, from contacting your distribution company to escalating ...

If you're a senior looking for new car insurance as rates keep soaring, this Consumer Reports data can help you choose from ...

Reserve Bank of India recently released report on Trend and Progress of Banking in India 2024–25 offers a candid assessment ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...