Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...
Regional Development Bank (RDB) has commenced FY2026 on a strong footing, delivering an exceptional first-quarter performance ...
Mercury reports strategies to reduce customer churn in eCommerce, emphasizing retention's importance alongside acquisition ...
In a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and grievance redressal. Insurers must now publicly disclose ...
Signature Bank Limited has reported a significantly stronger financial performance for the year ended 31 December 2025, ...
IRDAI mandates insurers to tie executive pay to customer satisfaction and financial performance, enhancing governance and ...
In a circular on remuneration to key management persons (KMPs), the regulator has outlined the 'parameters forming the basis ...
Brink's and NCR Atleos announced a proposed transaction whereby Brink's would acquire NCR Atleos. Check out the implications ...
Irdai directs insurers to link senior executive pay to customer-centric metrics like claim responsiveness and grievance ...
Allstate’s strong earnings growth, improving margins, and revenue expansion have strengthened market attention as the ...