Elections: The voting technology company Smartmatic asked a federal judge on Tuesday to dismiss the federal criminal charges against it because they were part of President Trump’s “campaign of ...

President Trump, in a rally-like speech in Kentucky, stressed familiar talking points on the economy, highlighting tax cuts and economic growth. He also boasted about the stock market, which has ...

North Korea has engaged in a wide-ranging effort to place remote workers at U.S. companies in order to funnel money back to ...

After recent election losses and continued clashes with the Trump administration, a loud group of progressive Democrats has turned up its criticism of House Minority Leader Hakeem Jeffries (D-N.Y.).

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

Working from home and setting your own schedule? What could be better? In this post I've given you some options, but only shared the upsides and downsides to these types of opportunities.

As customer channels have evolved, so have career pathways. Now more than ever contact centres can provide a stepping stone ...