The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Bill Cooper stated, "We expect a sequential decline in non-product revenue due to a project completion in Q4 2025, which will ...

Don’t let anyone in or out of the clinic, or I’ll set it off.” For about 25 years, A Preferred Women’s Health Center, an ...

Seth Trimble’s final home game at UNC was a night of emotion, milestones and memories — and a perfect 18-0 finish at the Smith Center.

Worms in food, poor medical care, lights on 24/7: Families tell of life in Texas detention center - When ICE officers in Minneapolis detained a 5-year-old boy and his father last month and sent them ...

President Trump, in a rally-like speech in Kentucky, stressed familiar talking points on the economy, highlighting tax cuts and economic growth. He also boasted about the stock market, which has ...

For those of you who have kids, daytime hours are often packed with diaper changes, storytimes, school activities, sports, and the like. With so few hours in the day (even with naptime and school ...

After recent election losses and continued clashes with the Trump administration, a loud group of progressive Democrats has turned up its criticism of House Minority Leader Hakeem Jeffries (D-N.Y.).

The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

By David Shepardson WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring ...