HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to help organizations and ...

Key topics included AI-enabled attacks, ransomware, crypto fraud, blockchain vulnerabilities, and the risks of quantum computing. Amita Singh (center), The Future Crime Summit 2025, New Delhi Last ...

Through the company’s Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with customer support needs and other IT service management (ITSM ...

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

Ten years on, Paris just hosted an important summit on artificial intelligence (AI). And at this historic AI Action Summit in Paris, the US and the UK didn’t sign the declaration on “inclusive ...

The Paris AI Action Summit took place on February 10–11, following the UK AI Safety Summit (November 1–2, 2023) and the AI Seoul Summit (May 21–22, 2024). It was the most anticipated international ...

As leaders, technology executives, and policymakers from around the world met in Paris for the AI Action Summit this week, expectations were high for a productive gathering. High on the agenda ...

At a panel discussion titled, ‘Future of ITSM: AI-driven decision making & strategy’ conducted by BW in collaboration with HCLSoftware, Varun Nagpal – Associate VP, Intelligent Operations ...

The Paris Artificial Intelligence (AI) Action Summit closed this week with a declaration that outlined policies for ensuring AI is “open, inclusive, transparent, ethical, safe, secure and ...