A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

Agentforce 2.0 is now deployable in Slack and can be brought into any Slack conversation. Slack users can start a conversation directly from the Agentforce Hub, or @ mention Agentforce agents through ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...