A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

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As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

Agentforce 2.0 is now deployable in Slack and can be brought into any Slack conversation. Slack users can start a conversation directly from the Agentforce Hub, or @ mention Agentforce agents through ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.