In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

The company, Tomo, does for-purchase retail mortgages, not refinancings, and hopes to more than double its headcount in downtown Birmingham this year.

MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...

Tampa’s multibillion-dollar water distributor Primo Brands is trimming its local workforce on the heels of a mega-merger with ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

Whether you're using an iPhone or an Android smartphone, make sure you know how to use the emergency call function Tom MorganSenior content writer Every smartphone has some form of emergency function, ...

(Photo by Jeff Gritchen, Orange County Register/SCNG) Los Angeles has opened four new recovery centers where survivors of January’s wildfires can receive assistance for employment, family and ...