Pega's Chief Technology Officer Don Schuerman discusses how their newest tool, Pega Agent Experience, enables any workflow to be transformed into an agent-driven experiences while reducing the ...

One of the most effective CRM systems is Salesforce, which helps companies improve efficiency, automate procedures, and streamline client connections. It must, however, integrate easily with other ...

Definition: Open book management (OBM) is defined as empowering every employee of an organisation with required knowledge about the processes, adequate training and powers to make decisions which ...