G upshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The announced departure of Deborah F. Rutter, the center’s president since 2014, comes as the center continues to search for a new board chair while navigating a second Trump term. By Javier C.

Call centers in government agencies have significant challenges, from high-volume demands to staffing shortage. CivicReach.ai is on a mission to better connect governments and the people they serve.

SINGAPORE - Some $47 billion to $53 billion in construction contracts are expected to be awarded in 2025, as construction demand grows this year, said the Building and Construction Authority (BCA ...

BCA investigators say the officers responded to a 911 call from a person who said they were threatened by a man with a gun. At the scene, officers tried to make contact with the man later ...

Need some call center improvement ideas? We’ve got you covered. Today we’ll look at eight ways you can improve both the customer and agent experience in your contact center. Whether you run a call ...