Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

J.J. Watt has some interesting quotes about his brother’s contract talks with the Pittsburgh Steelers. Christian Kirk is off ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

The company has said it expects to spend $80 billion this fiscal year on AI data centers, and on a late January earnings call, Chief Executive Officer Satya Nadella said Microsoft has to sustain ...

Apply for 240+ Call Center Live Jobs at Shine.com. Filter out types of Call Center Live Jobs as Full Time (240 Jobs). Industry specific Call Center Live Jobs in BPO / Call Center (107), IT Services & ...

President Donald Trump on Thursday announced he would call the U.S. men’s hockey team ahead of their 4 Nations Face-Off final against Canada in a rematch of their heated game over the weekend.

According to Team USA 4 Nations general manager Bill Guerin, Trump did reference the 51st state on the call. “A little bit, but I would just try to focus on the message that he was giving us ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...

When you call 911 from a traditional landline (a telephone connected to the lines on the poles), a computer in the dispatch center will show the number and address of the phone you’re using. The ...