New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Artificial intelligence is now in dealers’ website chatbots, text and voice assistants, sales lead tools, repair schedulers, ...

By Sandra Agyeiwaa OTOO “In the coming months, we will embark on a purposeful, enthusiastic and enterprising journey to reset ...

Ultimately, the marriage of AI and managed cloud will not just overcome existing hurdles – it will redefine them.

Bots like ChatGPT are giving false and confusing answers to important home security questions -- here's why that matters.

Love in the age of AI is complicated, according to a new study from Sam Altman's futuristic project, World.

When I saw that Headspace had added Ebb, an AI-powered companion, to its membership, I was intrigued. Ebb was built to ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...