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HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...
If you ever got the feeling a customer support line is intentionally keeping you on hold in the hope you'll go away it turns out the HP is doing precisely that with a min…
That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've ...
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Managing the emotional toll cybersecurity incidents can take on your team
Addressing the psychic pain suffered by cybersecurity team members during major incidents is crucial for security leaders.