Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Top Offerings for Contact Center and Digital Leaders Reinventing Operations and Transforming Business Models SALT LAKE CITY [February 19, 2025] – InMoment®, the leading provider of integrated ...

Middle-class kids grew up with a keen awareness that financial security was fragile. Unlike the wealthy, who could make ...

Some, however, will benefit from a call center solution that offers both capabilities. It’s not just retail and customer service industries that utilize call centers. Whether you provide health care ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

Analysts say Dave Bozeman’s strategies have already made a difference at Eden Prairie’s C.H. Robinson, one of the largest logistics companies in the world.

New York Knicks point guard Jalen Brunson is entering his second All-Star Game, so he's been at the rodeo before and knows how to act. However, Brunson admits that there is not much of a ...

And for me, I just can't answer something until I know it, really. Maybe that's not always the correct mentality to have and the right thought of things, but that's me, and that's how I work.

That feeling a customer support line is deliberately designed to keep you hanging in the hope that you'll just go away. We've ...