How dare you.

The challenge now is to identify use cases where agentic systems can produce measurable improvements in productivity, quality, and customer experience.

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

ROCHESTER — Community members are being asked to weigh in as city and Rochester Community and Technical College officials continue conversations about the potential for revising agreements related to ...

The bill’s advocates want answers about how data centers will affect energy costs in the region, which already has some of the country’s highest electricity prices. When local officials in rural ...

Washington County Commissioner Charlie Schilling, left, responds to questions from Waterford residents regarding a preliminary data center project during a regular meeting Feb. 12. (File Photo) ...