Most customers still don’t trust chatbots. New research reveals why humans beat AI at customer service and what companies must do now.

Elon Musk’s artificial intelligence (AI) company xAI apologized to users for antisemitic posts authored by its chatbot Grok, pinning the blame on an update after conducting an investigation.

Elon Musk's AI chatbot known as Grok, which was recently in the news for purported praising of Hitler, caused outrage on X ...

The chatbot, released Wednesday by Musk's company xAI, sometimes searches Musk's views online before answering questions.

AI apologized on Saturday after its chatbot Grok posted antisemitic and violent messages earlier this week. The firm said an ...

Elon Musk’s artificial intelligence company xAI issued a lengthy apology Saturday for a series of violent and antisemitic ...

But after the chatbot developed by Elon Musk’s start-up xAI ranted for hours about a second Holocaust and spread conspiracy ...

Elon Musk's artificial intelligence company xAI is apologizing for a series of violent and antisemitic posts from its chatbot ...

Former "The View" personality Meghan McCain sneering Saturday attack on State Department workers who were swept up in a purge ...

Elon Musk’s AI chatbot apologized for the “buggy Hitler fanfic” while lying about sexually harassing Linda Yaccarino ...

Grok, X's AI chatbot, has just launched in Tesla cars via a software update, beating Google's Gemini to in-vehicle ...